Terms of service

1. General Information

These Terms and Conditions (T&C) govern the contractual relationship between you (the customer) and Emir Salibašić e.U. (hereinafter referred to as "we" or "us"), with registered office at Hadikgasse 64, Vienna, Austria, registered in the Municipal District Office for the 13th & 14th District of Vienna, Austria, and apply to all purchases made via our online shop www.rahatlook.shop

2. Scope of Application

These T&C apply to all orders placed by customers within the European Union via our online shop. By placing an order, you agree to be bound by these T&C.

3. Conclusion of Contract

The presentation of products in our online shop does not constitute a legally binding offer, but rather a non-binding online catalog. By clicking the "Order" button, you place a binding order for the goods contained in the shopping cart. The contract is concluded when we accept your order by sending an order confirmation via email.

4. Prices and Shipping Costs

All prices are in Euro(€) but can be converted in your local currency, inclusive of statutory VAT applicable at the time of the order. Shipping costs are additional and are clearly stated during the checkout process. In cases of delivery to non-EU countries, additional taxes, duties, and customs fees may apply.

5. Payment Terms

Payment can be made using the payment methods specified in our online shop. We reserve the right to exclude certain payment methods for individual orders. Payment is due immediately upon conclusion of the contract unless otherwise agreed.

6. Delivery

Delivery times vary depending on the shipping method and destination. We are not responsible for any delays caused by customs clearance or other events beyond our control. The risk of loss or damage to the goods passes to you upon delivery.

7. Right of Withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period is 14 days from the day on which you or a third party other than the carrier takes possession of the goods.

To exercise your right of withdrawal, you must inform us (Emir Salibašić, Hadikgasse 64, Vienna, Austria, emir.salibasic@rahatlook.shop, +436644552231) of your decision to withdraw from the contract by an unequivocal statement (e.g., a letter sent by post or email). You may use the attached model withdrawal form, but it is not obligatory.

Effects of Withdrawal: If you withdraw from this contract, we will reimburse all payments received from you, including the costs of delivery (except for any supplementary costs arising from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive the returned goods or evidence that the goods have been returned, whichever is earlier.

8. Return of Goods

You are required to return the goods without undue delay and in any event not later than 14 days from the day on which you informed us of the withdrawal from this contract. You bear the direct costs of returning the goods. The deadline is met if you send back the goods before the 14-day period has expired.

9. Retention of Title

The goods remain our property until full payment has been made.

10. Warranty

The statutory warranty provisions apply. If the delivered goods are defective, you have the right to request a repair or replacement. If the defect cannot be rectified within a reasonable time, you may request a price reduction or cancellation of the contract.

11. Liability

We are liable for damages caused by intent or gross negligence. In cases of slight negligence, we are only liable for damages resulting from injury to life, body, or health. Liability for slight negligence is otherwise excluded.

12. Data Protection

Your personal data will be processed in accordance with our Privacy Policy, which is available on our website. By placing an order, you agree to the collection, processing, and use of your data in accordance with our Privacy Policy.

13. Governing Law and Jurisdiction

These T&C are governed by the laws of Austria, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction for all disputes arising from this contractual relationship is Vienna, Austria.

14. Dispute Resolution

We are not obligated to participate in alternative dispute resolution (ADR) procedures before a consumer arbitration board. However, we are willing to consider ADR if necessary. The European Commission provides a platform for online dispute resolution (ODR), which you can access at http://ec.europa.eu/odr.

15. Final Provisions

If any provision of these T&C is found to be invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a valid one that comes closest to the economic intent of the invalid provision.